FAQs
Are requests guaranteed?
You may make requests at the time of booking. Please note, requests are
not guaranteed but we will do our best to accommodate all requests.
Can I request an early check in or late check out?
You may request for early checkin or late checkout, which will
be subject to availability. Fees may apply.
Can I upgrade my room?
Yes, you can upgrade to a larger suite or room with a view. Call
us at (800) 367-5004 and
a customer representative will be delighted to assist you.
Do the rooms include internet?
Yes - all rooms offer complimentary in room high speed internet access via cable.
Do you have a pool?
Yes - they have a heated fresh water swimming pool on the edge of the
ocean. Hours are dawn to dusk. We do not offer a Jacuzzi.
Do you have a restaurant?
This property does not offer a restaurant, however, there are several
restaurants in close proximity such as Joe's on the Green, Keoki's
Paradise, & much more.
Do you have smoking rooms?
No - this is non smoking property. Smoking is not permitted in the
rooms or balconies. There are three designated smoking areas on the
property.
Do you offer ADA rooms?
This property does not offer ADA rooms.
Do you offer breakfast?
Currently, none of our properties offer meal packages, therefore, breakfast is not included.
Do you offer cribs?
Yes, most of our properties offer complimentary
crib. You may request at the time of booking.
Do you offer transportation?
Public transportations are
available from the airport to the property, including car, shuttle, taxi and
public transit. Our properties do not offer airport shuttles or
transfers.
Do you provide beach & pool towels?
Beach towels are provided for guest use.
How close are you to the beach?
The property is oceanfront, nestled into the
coastal cliffs. The closest beach is Poipu Beach, approximately 2 minutes walk
from property.
How do I modify or cancel my reservation?
To modify your reservation click HERE. To
cancel your reservations, click HERE
How far are you from the airport?
This property is 24 miles from Lihue airport, approximately a 30-40 minute drive. For detailed driving directions click HERE.
How many floors do you have?
We have 3 buildings, 4 floors in each.
I didn’t receive a confirmation. How can I check if my reservation went through?
If you made an online reservation, you will be receiving an
email confirmation. Please check your spam/junk mail folder if you have not
received anything. To reconfirm your reservation, you can call our customer
representative at (800) 367-5004 or
send us an emailresinquiry@castleresorts.com.
Is maid service included?
They offer once a week housekeeping for a 7-night stays or longer.
Maid service can be purchased from $20 to $55 per day dependent on the
size of the unit and type of service you would like.
Is the deposit refundable?
Yes, as long as the cancellation does not fall within the cancel
period.
What amenities do the rooms have?
All units offer a fully-equipped kitchen, washer/dryer, ceiling fan,
color cable TV, phone, clock/radio, DVD player, shower/tub, hair dryer,
in room safe, private lanai. For a full list of amenities click HERE.
What are your front desk hours & after hours procedures?
The front office is open daily from 8.30am-5pm. For late arrivals, please call 808-742-7700 for after hours procedures.
What bath amenities do you provide?
Shampoo, conditioner, & soaps.
What is your cancellation policy?
The cancel policy from 1/3 to 12/22 is 4 days prior to arrival.
From 12/23 to 1/2 is 14 days prior to arrival.
What time is check-in? Check out?
Standard check in time is
at 3pm HST and check out is by 12pm HST.
What type of bedding do you offer?
The one bedroom units offer one queen bed. The two bedroom units offer
either one king or queen, plus two twin beds. The three bedroom units
offer one king, one queen and two twin beds.
When was the property last renovated?
Since this is a condominium resort, each unit is individually owned. The owners renovate their units at their own discretion.
Will my credit card get charged?
A one or two-nights deposit will be charged to your credit card
to guarantee your reservation at the time of booking.
